We really appreciated the customer service of the reception staff when we realised our room was not what we had booked on-line. The receptionist staff helped us to resolve our difficulty by upgrading us to better room and at not much more expense. We were visiting family in the area and our trip to the sports centre and in particular the swimming pool was a wonderful occasion as the children's pool provided us with two hours of very happy family memories. I would recommend your hotel again as a wonderful experience in a city steeped in history and culture.

an enjoyable stay will visit again

We are very happy to respond to your request for feedback on our recent stay. We were very pleased overall. The food was excellent. The ambience was both friendly and pleasant. The service was top class, in particular Claire at Reception and Jack in the Dining Room could not have been more helpful. The Christmas feeling was enhanced by the number of families with young children who stayed with you over the Christmas. The kids seem really to have enjoyed themselves. Looking forward to staying with you again in the future. Many, many thanks. Sean and Mary Sheahan